BioServ

General FAQs

What can go in your medical waste box?

Full tightly sealed sharps containers, blood or OPIM contaminated items. Tubing, gloves, dressings, disposable instruments, and more. Contact Bioserv for further details.

What size is your waste box?

We have three sizes to choose from.

  • 4.3 Cu. Ft. (15X15X28”) with reusable lid & 3 ml liner
  • 4.5 Cu. Ft. (18X18X24”) with 3ml liner
  • 7.0 Cu. Ft. (19X19X30”) with 3 ml liner

How can I pay my invoice?

You can send check, certified check or money order by mail or you can pay by credit card over the phone, we accept Visa, MasterCard and American Express.

Do you have a contract?

No, we have a basic service agreement that covers standard business and liability requirements. The basic agreement is beneficial for both parties and locks in your price for the entire term.  It contains no fixed reoccurring costs or penalties of any kind.

Where does my waste go when it leaves my facility?

It is transported directly from your facility to one of our affiliated EPA/DEC Licensed processing facilities for treatment. 

How is medical waste treated?

Medical waste falls into three categories:

  • Regulated medical waste
    • Your typical medical waste including sharps is treated by high heat auto-clave sterilization. Waste is then shredded and landfilled.
  • Chemotherapeutic waste
    • This waste type is generated during the administration of cancer medications and is treated by means of incineration. This is a requirement.
  • Pathological waste
    • This is medical waste containing human or animal tissue and is also treated by means of incineration. This is a requirement.

If I use the “on-call” service how long does it take to get a pickup when I call?

We have just a one week lead time on all orders.

Do I get waste tracking documentation?

Yes, you will receive one copy at the time of the pickup and the final copy will be uploaded to your client portal at bioservusa.com within 30 days of service.

How is billing done?

Clients are billed only at the time of service by invoice. For clients with an automatic service schedule with a frequency greater than once per month, invoices will be sent on a monthly basis. One time services provided for clients not under agreement with Bioserv will be COD.

Do you have any minimum service requirements?

No. On-call customers utilize our services on an as needed basis and automatic clients can adjust their schedule freely without penalty as we charge unit pricing only. With either service there are no minimum requirements.

Do you have monthly fees or additional fees?

No. We charge only upfront unit pricing. No fixed reoccurring costs and no additional fees or surcharges of any kind.

Testimonials

BioServ has always been great at disposing of our medical waste.

Very knowledgeable and courteous staff.

They give us peace of mind knowing that they are here to support our center.

BioServ provides stellar, reliable customer service with straightforward pricing and no hidden fees!

We are celebrating year 5 and BioServ has been with us every year providing us with top notch reliable service and peace of mind!

BioServ has provided Biomedical and Pharmaceutical Waste Management services as well as OSHA education and training at five ASCs with which I have been affiliated. I would highly recommend working with them.

BioServ are there when you need them without all the costly fees like other companies. I would recommend them to any company that would use medical waste management

We switched to BioServ a year ago and what a difference, our bills went down and the service went up!

The BioServ team is a pleasure to work with – very responsive to all our needs, whether it pertains to a service request or a simple question about an item on our invoice.

It is great to know that the BioServ team is only a phone call away! We always get great pricing and exceptional service!

We value the diversity of services they offer and have utilized their support of biomedical waste, expired chemicals and most recently, their ShredSmart on-site document destruction services.

BioServ is very responsive to our needs, cost effective, efficient and cordial when coming into the facility, on the phone, or by email.

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